We do our best to ensure that the products we deliver to you are of a high quality. If you’ve received a product with a defect or fault, please contact us at
info@Stream-Sourcing.com. Where a replacement product is not available, StreamSource will provide same type of goods and price for replacement.
Under no circumstances will we be liable for any damage arising from any misuse or abuse of goods.
Faulty products are to be returned to us in order to examine and record the item before continuing with the warranty process.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Order Cancellation
All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. Once shipping arrangement is arranged, it cannot be cancelled. Under the circumstances where order cancellation might be considered after order is shipped (eg. buyer's remorse), cancelled items need to be returned to our facility before refund is issued. Please note that customers are responsible for all fees involved for returning items. In addition, 40% of your cancelled amount will be charged as restocking fee.
If you want to deduct the product quantity after your order is placed, it will be considered as Partial Cancellation. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.
Defective Products
Defective products
can be returned within 7 days from delivery date by contacting
info@Stream-Sourcing.com who will advise you return procedure accordingly. Defective products must be returned to specific return address which will be provided after our team has confirmed to return defective products. Returns without prior confirmed from us will not be accepted.
A defective product is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
When returning a product within the standard return period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession.
All products must be returned in original condition including packaging, documentation, manuals and accessories. We strongly recommend you keep your packaging for at least the first 7 days after purchase.
All non-product related fees (shipping, transaction and insurance) are not refundable.
One-Year Warranty
We always work hard to solve any problem you might have with one of our products. We offer a one-year warranty on the product whose invoice has a order number mentioned as that is used to claim warranty with us.
We warrant that the product to be free from defects in material and workmanship under normal use for 1 year, starting on the date of the original invoice.
The original serial number label affixed on the package and the original invoice must be presented at the time you require warranty service; Otherwise, such warranty could be voided.
We reserve all rights and final decision in case of dispute.
